Process Mapping and Management by Unknown

Author:Unknown
Language: eng
Format: epub
ISBN: 0000000000000
Published: 2023-01-17T11:26:22+00:00

Federal Express (FedEx), an organization obsessed with improving its cycle times, has a 40-year history of innovation and cycle-time reduction with subsequent business improvement. FedEx launched the first regional automated call center in 1979, a digitally assisted dispatch system in 1980, a money-back guarantee on package delivery in 1982, the first PC-based shipping system in 1984 (IBM announced its first PC in 1983), the first bar-coded labeling system in 1985, the first bar-code scanner to capture package information along its route in 1986, Express-Clear to speed customer clearance in 1993, the first online package status tracking in 1994, and the first customer package shipment registration via the Internet in 1996.⁷ In addition, FedEx was the first service company to win the Malcolm Baldrige National Quality Award in 1990, was the first in its industry to attain ISO 9001 certification globally, and was the company chosen to deliver 250,000 Harry Potter books on the day of its release to preorder customers.⁸

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